Position Announcement
Senior Coordinator, IT

Synergos, a non-profit organization working to reduce poverty and promote equity and social justice for poor and marginalized communities around the world, seeks a motivated, creative and results-oriented leader to fill the position of Senior Coordinator, IT.

The part-time position reports to the Senior Manager, IT and will be based in New York City.

About The Synergos Institute

Synergos is a nonprofit organization working to reduce poverty and promote equity and social justice for poor and marginalized communities around the world.

During its 20 year history, Synergos has worked collaboratively with leaders and leading organizations in civil society, philanthropy, government and business to expand the opportunities and fair treatment for people who do not have full access to human rights, services to meet their basic human needs or the requisite circumstances to participate in civic affairs. Synergos is a capacity building organization that creates networks of change makers interested and engaged in collaborative initiatives, convenes and supports multi-sector partnerships and conducts and disseminates practical knowledge about partnerships aimed at making systems changes that benefit underdeveloped communities.

Synergos hosts the Global Philanthropists Circle, a peer learning network for eminent social investors and the Synergos Senior Fellows Network, a group of accomplished and innovative social activists. Throughout its history, Synergos has also helped establish, strengthen and partner with an informal network of major development actors from all three sectors. Synergos engages directly in a limited number of multi-sector partnerships and provides advice and counsel to many others. Synergos is in the process of establishing a Knowledge Resource Center to provide educational materials, training and conferences about multi-sector partnerships.

In all of its work, Synergos seeks to bridge divides, bringing together people, ideas and resources to change the circumstances that make life difficult for poor and marginalized communities. We always seek to do this in a sustainable way by empowering those most adversely affected by poverty and discrimination and by strengthening their ability to do what's needed to change their circumstances on an ongoing basis.

Synergos is headquartered in New York and has staff on the US-Mexico border, in Brazil, Southern Africa and India.

Synergos' board of directors has experience working for NGO's, government agencies, international organizations and businesses. Its staff has extensive experience in the field of global development, come from more than a dozen countries and speak 16 languages.

Synergos has an annual operating budget of about $10 million, secured from individual and corporate donors, foundation grants, contracts, earned income and modest endowment.

Position Responsibilities

The Senior Coordinator, IT will primarily be responsible for coordinating technical support services for the Synergos team. The broad responsibilities of this position are to:

  • Provide advanced support to internal clients in local and branch offices
  • Plan and Manage hardware/software configuration and deployment projects
  • Configure and maintain various SharePoint applications including lists, document libraries, site collections, etc.
  • Deploy, optimize, maintain, and backup voice and data network infrastructure
  • Research bugs and fixes to independently resolve issues and prepare Knowledge Base articles.
  • Research and recommend new complimentary technologies
  • Create and organize documentation for network specification, configuration management database, policies & procedures
  • Responsible for the maintenance of the technology asset management system
  • Routine configuration and maintenance of servers and clients such as security updates, software installation/updates, client firewall and anti-virus configuration, and hardware upgrades.
  • Configure and manage MS Exchange Server services, policies and mailboxes
  • Provide end user support, including but not limited to, MS Office Applications, Adobe Acrobat, Exchange Outlook Web Access, MIP and Raiser’s Edge and Access database
  • Research and troubleshoot unfamiliar errors using web knowledge base and other resources to effectively identify and resolve problems
  • Use internal database to receive, log and assist users with trouble call related issues
  • Append to IT Policy and Procedures Manual.
  • Maintain internal filing system
  • Carry projects and tasks that require implementation outside of normal business hours
  • Appropriately escalate problems or issues when required
  • Monitor ticket queue for requests, and action/resolve in a timely manner including overseas offices

Qualifications & Skills

  • BS degree in Computer Science; Computer Engineering or any related field
  • Microsoft certification in Windows operating systems, MS Office 2007 applications.
  • Strong knowledge of network architecture, TCP/IP, DNS, DHCP and related networking protocols
  • Working knowledge of MS Office SharePoint Server 2007, SQL, MS Exchange Server 2003,
  • Knowledge of The Raiser’s Edge 7, MIP, Desktop Authority and ITIL a plus.
  • Excellent interpersonal/ communication/ written (documentation) skills, and able to communicate technical information to non-technical users
  • Strong analytical and problem solving abilities
  • Competitive salary, excellent benefits. The position is located in New York City. This is a part-time position reporting three times a week.

To Apply

Please send a cover letter, resume and salary history, in confidence, to synergos@synergos.org.
No telephone calls please.

The Synergos Institute is an equal opportunity employer. We seek to hire well-qualified applicants from diverse candidate pools.

May 20, 2008